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RETURN

If you have any questions feel free to send us an Email to: hello@natureglitz.de

  • Not 100% satisfied with your recent NatureGlitz purchase? We are happy to accept returns and refund on items that are in original condition, within 14 days of receiving your order.
  • Any product you return must be in the same condition you received it. Returned items must not be used, washed or altered in any way. All items will be reviewed individually upon return.
  • Please Check: HOW to return an Item below

We REFUND within 14 days of receiving your item(s). If you miss the deadline of 14 days you will be issued with store credit for the value of the item(s) you are returning within 21 days of receiving your item(s).

 

Returns Criteria:

In order for us to process your return, please make sure that the item is in the original condition you received it, i.e:

  • Tags still attached
  • in original packaging 
  • full amount 
  • Unused

Please note that returns which don’t comply with the above criteria will automatically be returned to sender, so please be careful with your product.
These conditions do not apply to faulty products.

 

How to return an item? 

- Please ensure to include the "Return Label" + invoice to the package 

- Returns are processed within 5 business days of receiving your item(s).

- You will receive an email with the store credit (coupon code) for the item/s you are returning (Or an Email about the Refund)

- If you have any questions feel free to contact us via the contact form or email, we are always happy to help you.

- If you don't agree with this criteria - Email us! We might find a way to make you happy.

Mail your return or exchange using your carrier of choice to:

NatureGlitz Office To: S. Plankensteiner
Linzer Strasse 407 top 9
1140 Vienna
Austria

 

 

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Return Label was added to you package (if you lost it please print it out) ->

->Return Label

Please inform us via E-Mail (hello@natureglitz.de) when you are returning items (Mention Order Nr.)

Customer Name: ______________________

Customer E-Mail Adress: ________________

Order Nr#:­________________

Product Nr#:________________

Date:____________________

We REFUND within 14 days of receiving your item(s). If you miss the deadline of 14 days you will receive an email with the store credit (coupon code) for the item/s you are returning.

Why are you returning the item? (please make a cross)

  • Accidental order
  • The item is damaged
  • Missed estimated delivery date
  • Different from what was ordered
  • No longer needed/wanted